Shipping policy

At Puretails, we know that waiting for your pet’s grooming goodies is the hardest part — so we do everything we can to make shipping fast, reliable, and hassle-free.

1. Order Processing

Orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or holidays are processed the next working day.

2. Delivery Timelines

Metro cities: 3–5 business days

Tier-2 & Tier-3 cities: 5–8 business days

Delivery times may vary depending on your location and courier availability.

3. Shipping Charges

Free shipping on all orders above ₹999.

A small shipping fee applies to orders below ₹999 (visible at checkout).

4. Order TrackingYou’ll receive an email or SMS with a tracking ID once your order ships.

You can track your parcel directly from the provided link.

5. Delays

While we work hard to ensure on-time deliveries, delays due to weather, strikes, or courier issues may occur.

We’ll keep you updated in such cases.

Every Puretails package is packed with love and care — because your furry friends deserve nothing less. ❤